Monday, May 26, 2008

Kensington Bluetooth Mystery - False Advertising?

Today I decided to find out what happened with my Kensington order from BestBuy. I checked my receipt against the web site and sure enough same part numbers: 33348.
Here is the product shot from BestBuy:


Here is the product shot from what I brought home (sorry for the blurry shot):



The two look nothing alike. I jumped over to to see if maybe something had changed. It hasn't and their own tech support document still states that the 33348 has a range of 65 feet.


I have sent an email to Kensington Tech Support with an attachment including all these photos asking them to explain the packaging differences and to answer once and for all if this product's range is 33 or 65 feet. I don't expect a satisfactory answer if at all but I will post any response I do receive. I still haven't decided on if I am going to return the device and guess it will depend on the Kensington reply.

Bottom line you have to be careful and double-check things despite the photos shown on retail websites.


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